FAQs
General
Can I amend or cancel my order?
No. Unfortunately, we’re unable to amend or cancel orders once they’ve been placed.
When will I receive my order?
Orders placed before 11am Monday – Friday will be dispatched on the same day. Orders placed after 11am will be dispatched on the next working day.
Allow 2-5 days after dispatch for Standard shipping £3.99
Allow 1-3 days after dispatch for Express shipping £4.99
I have a problem with my order, what should I do?
If you have any problems with your order contact us at hello@eleria.com and we will do our best to assist you.
Do you offer returns?
Due to the nature of the products we cannot offer returns.
Do you offer any discounts?
Currently we do not offer any special discounts. We believe in pricing our products as low as possible to make them accessible for as many people as possible.
What countries do you ship to?
We currently only ship to mainland UK.
However we are always looking for ways to offer our products in other countries, so watch this space and feel free to get in touch if you could help us do this.
How can I contact Eleria?
You can contact us via email:
hello@eleria.com
Business Enquires
I’d like to provide Eleria products to my employees/students, how can I do this?
That’s amazing! Please reach out via email and someone will get back to you as soon as possible: hello@eleria.com
I’d like to stock Eleria products in my store, how can I do this?
That’s amazing! Please reach out via email and someone will get back to you as soon as possible: hello@eleria.com
The Cleaning Case
Can I use other brands cups with the case?
Yes! Our case is suitable for most period cups. Use with your own cup if you already have one or try one of ours if you don't!
The maximum dimensions of your cup should be no larger than (D) 46mm x (H) 75mm to ensure sufficient cleaning and drainage
When should I clean my period cup?
It’s recommended that you clean your period cup every time you remove it before reinserting. This can be done with just some water.
To clean your cup using or case, simply fill the case about half way with water, remove your cup and wipe it down with some loo roll, pop it in the case and screw the lid on, then shake for about 20 seconds to allows the water to rise the cup, drain the water out through the funnel end so there’s no risk of dropping the cup down the loo, then you’re good to reinsert the cup.
When should I sterilise my period cup?
It’s recommended that you sterilise your period cup at the start and/or end of your period cycle. Additionally if you drop it anywhere that’s not clean before using it again.
To sterilise either, boil the cup in a pan of water on the hob for 10-15 mins, dot let it boil dry, or using our case, put your clean cup in the case, submerge it in water, then leaving one of the lids off pop it in the microwave for 3 mins. Be careful it will be very hot when its done. Drain the water out and you’re good to go
What if I don’t have a microwave?
If you don’t have access to a microwave you can use a sterilising solution or tablet to sterilise your cup. Put your clean cup in the case, fill the case with sterilising solution diluted according to manufacturer's guide and soak for the recommended time. Rinse your cup and case with water before using again.
Can I store my Eleria Cup in the case?
No, your Eleria Cup Cleaning Case should not be used to store your cup. When you’re finished with your Eleria Cleaning Case, clean and dry thoroughly and store somewhere. Your Eleria Cup should be stored in the cotton drawstring bag provided.
How sterilised will my cup be?
The directed sterilisation method of submerging the cup in water in the case and putting in the microwave for 3 minutes removed at least 99.9% of bacteria and fungi during testing.
The test was conducted with 6 differnt bacteria/fungi, including Escherichia coli (E Coli) and Candida albicans (Yeast).
Period Cups
What is a menstrual cup?
A period cup (or menstrual cup) is a flexible cup, typically made from medical gradesilicone or TPE. The cup is folded and inserted into the vagina where it sits and collects the blood over a period of time, normally up to 12 hours. You can rinse and reuse most period cups over and over for many years before they need replacing, making them a sustainable and cost-effective period product option.
Why are period cups better than single use pads and tampons?
There are lots of reasons why we'd opt for period cups over tampons, heres some of our top reasons:
- They will save you money: its a one off purchase for a long time! One cup can last up to 5 years. No more buying single use products every month.
- You don't have to change it as often: a cup can be left in for up to 12 hours, including overnight.
- No more painfully removing dry tampons: cups collect fluid, not absorb it like tampons. Meaning you can put one in before your period starts, or when you're not quite sure if its finished.
- They're good for the planet: as they are reusable and last a long time, they mean you will contribute a lot less waste to landfill.
Regardless of this, its important that you do whats best for you personally. Cups might not be for everyone but are always worth a try!
How do I know which size/shape is right for me?
There are lots of different cups out there with very minor differences, most cups will work for most people, you might just get on better with some than others. Cups can vary based on softness, shape, size, volume of liquid they can hold, and stem style.
Sometimes its trial and error, but you might getit right first time and it may take a few cycles to adjust to using the cup if you’re new to it completely.
Take our period cup quiz to find out which one of our Eleria cups is the best one for you!
How often do I remove and empty my cup?
A menstrual cup can be worn for up to 12 hours. We recommend starting with 6 hours, if you’re cup isn’t full, you can leave it a bit longer the next time until you find out what’s right for your flow
Do period cups leak?
If you are using your period cup correctly it should not leak. If you are finding you are experiencing leaks, it may mean that the cup is not inserted correctly and has not formed a seal properly or is not positioned below your cervix. Feel with your fingers to ensure the cup is fully open, and positioned comfortably in your vagina. It should sit lower down than a tampon. Because your vagina is at an angle, try inserting the cup horizontally towards your tailbone, rather than upwards.
How do I remove my period cup?
Get into a comfortable position over the toilet or in the shower, insert your thumb and index finger until you can feel the base of the menstrual cup.
Pinch the base of your cup to release the suction seal and you should be able to easily and painlessly wriggle your cup out.
Remember: period cups stay in place by forming a suction seal on the inner walls of the vagina, and the only way to remove them is to 'break' the seal by allowing air back in.
How often do I need to replace my period cup?
Our period cups are designed to last for up to 5 years. It’s likely your cup will get stained gradually over its lifetime; this is normal.
If you notice any splits, cracks or deformities on your cup you should replace it immediately.
How do I measure my cervix?
Insert a clean finger into your vagina until the tip of your finger is touching your cervix. Your cervix is a little bit firmer than your vaginal walls.
If you can only get one joint of your finger in, you have a very low cervix. Two, you have an average cervix height. If you can fit your entire finger into your vagina before you touch your cervix, then you have a high cervix.
Are period cups suitable for sports and exercise?
Yes! Period cups are ideal for physical activities such as sport and exercise, including swimming.
How and when should I clean my period cup?
It is recommended that you clean your cup every time you remove it before reinserting, and sterilise it at the beginning and/or end of every period cycle.
Check out our period cup cleaning case for a quicker, simpler and more discreet way to do this.
Should I be able to feel the cup once inserted?
No. When inserted correctly you should not be able to feel the cup. If you can the cup might not be high enough, the stem should not stick out of your body.
If you’ve inserted it correctly and it does you might need to trim it. This is simple to do, just remove your cup and using a clean sharp pair of scissors cut the stem down to your desired length. Alternatively, you should opt for a cup with no stem.
