Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at www.eleria.com. If you have any questions, please contact at hello@eleria.com

UK ONLY - Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.

Express Tracked Delivery (1-3 working days) - £4.99

Standard Tracked Delivery (2-5 working days) - £3.99

Order Processing Time
We aim to dispatch orders within 1-2 working days of the order being placed. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. During busier and more seasonal times, it may take up to 3 working days for us to process and dispatch orders.

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.

We are sorry but we do not ship to P.O. boxes.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. If you are unsure, we recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

For international orders, all parcels are sent with tracked shipping so you can follow your delivery every step of the way. Orders are typically dispatched within 1–3 working days, and once dispatched, the average transit time is 3–5 working days, depending on the destination country. Please note that delivery times may vary slightly based on local customs processes and the courier network in your region.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges
Please refer to our Refund Policy